Returns and Refunds

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

If claiming that the item is not as described, we need a video or a photo to issue a refund. 

To start a return, you can contact us at support@moyess.com If your return is accepted, we’ll send you a return address address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not provide shipping labels. 

You can always contact us for any return question at support@moyess.com

Order cancellations

Seconds after you place your order, it goes straight to our warehouse for processing. We allow cancellations if the order hasn't been shipped yet. 

We advise to check your order thoroughly as the cancellations are not guaranteed. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.