Shipping Policy

Shipping Methods:

Getting Your Package Delivered Step-by-Step!

Handling:

Once an order is placed, it will generally take 48h to 72h to have it processed. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 9 business days (excluding Sundays and statutory holidays).

WHERE CAN I FIND MY TRACKING NUMBER?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.

We will be happy to assist you if you haven't received one or your tracking number doesn't work.

HOW CAN I TRACK THE STATUS OF MY ORDER?

After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email. 

HAVING TROUBLE VIEWING TRACKING UPDATES?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.

If your order is taking an extremely long time to reach you, please contact us at contact@moyess.com and our team will work towards the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we work through this together.